What is a Hosted PBX Service?
Hosted PBX is a term that is broadly used today by many different businesses; each with their own different interpretations and definitions. Each Hosted PBX Service Provider has implemented their own versions of what they offer for their Hosted PBX Service but this is what you can expect from Data Network Solutions Hosted PBX Service.
The Hosted PBX Service offered by DNS is Hybrid SIP & Digital Asterisk Based IP PBX delivered through your internet connection using Voice over IP or VoIP is the next generation of business telephony services. With the ability to carry voice and data on your IP network, VoIP helps consolidate service providers, as well as provide additional telephone functionality. Get PBX functions and features without the cost of owning and maintain an IP PBX Phone System. Click here for more information about VoIP Phone Systems
Our Hosted PBX Service offers remote office users, Small Businesses, Schools and Local Government an alternative to having to install their own IP PBX System on site. This approach allows for small businesses to have access to the same PBX features that the larger companies utilize without the high costs associated with the purchase and maintenance of an on-premise IP PBX Phone System.
Hosted PBX Service from DNS
Hosted PBX Service is licensed for a monthly fee. There are two possible choices for our Hosted PBX Service. 1st we offer Hosted PBX Service on a per phone seat or extension basis referred to as Enterprise, which has 3 Tiers of features and functionality; or as an alternative we offer a combination of carrier lines and extension basis referred to as IP Select. Depending upon the number of seats and features required depending on your specific needs either method of licensing could be more cost effective. More details of our Hosted PBX Service are provided below and some one is always available to answer your questions by calling 1-800-649-6741.
Hosted PBX Phone System Details
Enterprise Hosted PBX Phone Systems
Enterprise Dial Tone
Hosted PBX Phone System with a limited calling feature set designed primarily for use as a lobby phone and in other applications that require only minimal features; see the Feature Matrix for feature set. Enterprise Dial Tone seats cannot exceed 10% of the total number of Enterprise seats in the enterprise. Each Dial Tone Seat includes 1 DID. At least 1 Enterprise Premium seat is required for each enterprise. Each Dial Tone seat includes 5000 minutes of outbound calling and unlimited inbound usage. Outbound calling includes calls (Local and Long Distance) anywhere in the continental US, Hawaii and Canada. Outbound dialing to Alaska will be billed separately. International dialing is not included. Included outbound minutes are aggregated over all seats in the Enterprise. For example, if an enterprise has 1 Dial Tone seat, 2 Enterprise Standard seats, and 2 Enterprise Premium seats for a total of 5 seats, then 25,000 outbound minutes are included for that Enterprise. In the event that outbound usage exceeds the aggregated limit, the rate of $0.05 per minute will be billed for each outbound minute over the aggregated limit. All DNS usage plans are subject to “intended use” limitations, which restrict uses such as “auto dialers” and outbound call centers generating atypical, high volume usage.
Features of the Enterprise Dial Tone
- Authentication
- Basic Call Logs
- Call Transfer
- Call Waiting
- Calling Line ID Delivery Blocking
- Calling Name Retrieval
- Client Call Control
- External Calling Line ID Delivery
- Intercept User
- Internal Calling Line ID Delivery
- Optional ala carte features available
Enterprise Standard
Hosted PBX phone system with over 40 calling and enhanced features designed for use in the typical SMB/E work space. (At least 1 Enterprise Premium seat is also required for each enterprise.) Each Enterprise Standard seat includes 5000 minutes of outbound calling and unlimited inbound usage. Outbound calling includes calls (Local and Long Distance) anywhere in the continental US, Hawaii and Canada. Outbound dialing to Alaska will be billed separately. International dialing is not included. Included outbound minutes are aggregated over all seats in the Enterprise. For example, if an enterprise has 1 Dial Tone seat, 2 Enterprise Standard seats, and 2 Enterprise Premium seats for a total of 5 seats, then 25,000 outbound minutes are included for that Enterprise. In the event that outbound usage exceeds the aggregated limit, the rate of $0.05 per minute will be billed for each outbound minute over the aggregated limit. All DNS usage plans are subject to “intended use” limitations which restrict uses such as “auto dialers” and outbound call centers generating atypical, high volume usage.
Features of Enterprise Standard
- All Features of Dial Tone System
- Anonymous Call Rejection
- Call Forwarding Always
- Call Forwarding Busy
- Call Forwarding No Answer
- Call Forwarding Not Reachable
- Call Return
- Charge Number
- Do Not Disturb
- Flash Call Hold
- Hoteling Guest
- Last Number Redial
- Speed Dial 100
- Speed Dial 8
- Voice Mailbox Integration
- Voice Message Waiting Indicator
- Voice Messaging
- Voice Messaging Call Back
- Voice Messaging Notification
- Voice Messaging to Email
- Three-Way Call
- Optional ala carte features available
Enterprise Premium
Our flagship Hosted PBX phone system with over 65 calling and enhanced features designed for use in the most demanding SMB work space. See the Feature Matrix for feature set. At least 1 Enterprise Premium seat is required for each enterprise. Each Enterprise Premium seat includes 5000 minutes of outbound calling and unlimited inbound usage. Outbound calling includes calls (Local and Long Distance) anywhere in the continental US, Hawaii and Canada. Outbound dialing to Alaska will be billed separately. International dialing is not included. Included outbound minutes are aggregated over all seats in the Enterprise. For example, if an enterprise has 1 Dial Tone seat, 2 Enterprise Standard seats, and 2 Enterprise Premium seats for a total of 5 seats, then 25,000 outbound minutes are included for that Enterprise. In the event that outbound usage exceeds the aggregated limit, the rate of $0.05 per minute will be billed for each outbound minute over the aggregated limit. All DNS usage plans are subject to “intended use” limitations which restrict uses such as “auto dialers” and outbound call centers generating atypical, high volume usage.
Features of Enterprise Premium
- All Features of Dial Tone System
- All Features of Standard System
- Account-Authorization Codes
- Alternate Numbers
- Automatic Hold-Retrieve
- Barge-in Exempt
- Busy Lamp Field
- Call Forwarding Selective
- Call Notify
- Calling Line ID Blocking Override
- CommPilot Call Manager
- CommPilot Express
- Directed Call Pickup
- Directed Call Pickup with Barge-in
- Hoteling Host
- Multiple Call Arrangement
- Outlook Integration
- Priority Alert
- Privacy
- Push to Talk
- Remote Office
- Selective Call Acceptance
- Selective Call Rejection
- Sequential Ring
- Shared Call Appearance-35
- Shared Call Appearance-5
- Simultaneous Ring
- Optional ala carte features available
IP Select Hosted PBX Phone System
IP Select Lines
Dedicated call paths/phone lines designed to support IP Select extensions. Each line can serve no more than 4 IP Select extensions. Fewer than 4 extensions per line are permitted. Each IP Select Line represents one simultaneous call. As few as one IP Select Line may be ordered. Lines do not include extensions. Extensions must be purchased separately. See the Feature Matrix for feature set. Each IP Select Line includes 5000 minutes of outbound calling and unlimited inbound usage. Outbound calling includes calls (Local and Long Distance) anywhere in the continental US, Hawaii and Canada. Outbound dialing to Alaska will be billed separately. International dialing is not included. Included outbound minutes are aggregated over all seats in the Enterprise. In the event that outbound usage exceeds the aggregated limit, the rate of $0.05 per minute will be billed for each outbound minute over the aggregated limit. All DNS Connect usage plans are subject to “intended use” limitations, which restrict uses such as “auto dialers” and outbound call centers generating atypical, high volume usage.
IP Select Extensions
IP Select extensions are phone extensions used in connection with a specified number of DIDs or 4-Digit extensions. No more that 4 extensions can be provided for each IP Select access line provisioned, thus maintaining no more than a 4 to 1 extension to line ratio in the enterprise. Each IP Select Extension includes 1 DID. IP Select extensions have the same feature set and usage plan as the Enterprise Premium seats. See the Feature Matrix for feature set.
Benefits of Hosted PBX Service with Data Network Solutions
Calling Cost Savings - Both local and long distance minute costs are eliminated and replaced with one fixed rate VoIP calling plan. An inter-office connection using our network eliminates the need for expensive tie lines. There are no taxes or surcharges to be paid.
Lower Internet Costs - By having Voice and Internet on the same line and from the same provider, costs are reduced for both services.
Quality – Our Hosted PBX Service matches your existing phones' quality and adds advanced functionality not found in traditional PBX's. Our dedicated network is designed to make sure your calls are clear and uninterrupted.
Reduced Maintenance - With VoIP your company gains truly converged voice, data, and video services from one service provider. This helps decrease time and money spent to maintain three separate systems.
Low Risk - You don't need to change all at once to gain benefits from VoIP; start by converting a few lines and immediately start saving. A new VoIP business system can work with your existing PBX equipment as you seamlessly integrate VoIP into your business.
Easy Upgrades - When you decide you need more from VoIP, you can upgrade to IP phones and eliminate your old PBX equipment. By reducing the amount of equipment in your office, you cut costs but increase functionality.
Reduced Operational Expenses - With our Hosted PBX Service each employee can personalize his/her own telephone functions directly from their desktop computer, via a web interface. This eliminates the need for central administration of telephone services, reducing expenses.
Innovative Options - Major mobile phone and handheld device companies are already providing products that will allow you to stay in touch with your office voice network when you're on the road. Connect to the Internet from anywhere with your handheld or mobile phone, and have access to the same VoIP services you would in your office all with DNS’s Hosted PBX Service.
DNS Hosted PBX Features Matrix
